Technical contractor experienced in network and hardware support, web design & scripting, digital graphics, video & audio production, and IT instruction.

  • Bachelor of Science, Illinois State University, 1998 (with Honors)
  • Master of Science, Illinois State University, 2007
  • Certificate in Computer Programming, Heartland College
  • Certificate in Web Design, Heartland College
  • CompTIA A+ Certified
  • CompTIA Network+ Certified
  • Type 9 Teaching Certificate, State of Illinois
  • Microsoft Windows Family
  • Unix (HP-UX and AIX)
  • MPE/IX (for HP3000)
  • HTML
  • CSS
  • JavaScript
  • VBScript
  • SQL
  • ASP
  • ActionScript
  • C
  • MS Office
  • SharePoint
  • Designer
  • E-Publishing
  • Photoshop
  • GIMP
  • Audacity
  • Camtasia
  • FrontPage
  • Dreamweaver
  • Flash
  • Ghost
  • Outlook
  • Lotus Notes
  • ServiceDesk
  • FileNet

SharePoint Designer
Proctor & Gamble, through Adecco
  • Designed and built SharePoint websites, libraries, surveys, and tools for sections, departments, and teams.
  • Provided support for the SharePoint sites and pages.
  • Maintained user permissions for various sites, pages, and libraries.
Web Content Developer
Need An Article LLC, Nampa, ID
09/08 - 06/11
  • Written over 600 high-quality content articles of varying lengths for various websites
  • 100% positive feedback score
Distance & Virtual Learning
Spherion @ Parkland College, Champaing, IL
01/08 - 02/08
  • Administered virtual classrooms for hybrid & online courses using the Angel VLE program
  • Provided students and instructors with technical support for using Angel online classes
Graduate Assistant
Illinois State University History Dept., Normal, IL
08/06 - 05/07
  • Designed & wrote lesson plans, lectures, assessments, and grading rubrics
  • Maintained grade & attendance records and class website in WebCT
  • Assisted professors with grading essay tests and term papers
Lead Technician
Pavlov Media, Champaign, IL
01/05 - 08/06
  • Supervised 3rd shift Call Center; trained employees, managed site outages, took supervisor calls
  • Took network support problem calls, analyzed the issue, and talked customer through solution
  • Resolved internet connectivity, speed, security, email problems for wired & wireless networks
IT Support Staff
W.Newell/Supervalu, Urbana, IL
01/06 - 04/06
  • Imaged, installed, and supported office software, PCs, thin clients, printers, and IP phones
  • Mapped entire warehouse wireless network and rolled out OS upgrade on all forklift computers
  • Worked independently on multiple projects
Application Support Team
Spherion @ Amdocs, Champaign, IL
06/04 - present
  • Created daily schedule for SQL scripts to update oracle databases
  • Monitored SQL script logs to determine if any rows failed to update, which ones, and why
  • Attended meetings and prepared change control requests to alter database information
Data Security Administrator
Spherion @ State Farm Insurance, Bloomington, IL
03/00 - 05/04
  • Took network security problem calls & tickets, researched the issues and resolved the problems
  • Created/maintained user access to hundreds of servers across eight platforms, including Unix, HP3000 (MPE/IX), SFNet (LDAP), and FileNet
  • Trained new administrators on all platforms and applications used by our unit
  • Wrote procedures and instruction manuals for our unit
  • Took problem calls at home on evenings and weekends
Administrative Assistant
Norell/Interim @ State Farm Insurance, Bloomington, IL
02/99 - 03/00
  • Monitored TRMS report database for corporate headquarters
  • Responsible for entering new data and correcting daily database errors
  • Granted and maintained user access to FileNet imaging databases
Student Teacher
Centennial High School, Champaign IL
09/98 - 12/98
  • Wrote, taught, and evaluated daily lesson plans for five classes of thirty students
  • Organized and held conferences with students, parents, faculty, and administrators
  • Required excellent diplomacy, communication, management, flexibility, and patience
Teacher's Assistant
Illinois State University History Dept., Bloomington, IL
08/96 - 05/00
  • Assisted professor with grading and record keeping
  • Taught additional lessons, review sessions, and class discussions