SUMMARY |
Technical contractor experienced in network and hardware support, web design & scripting, digital graphics, video & audio production, and IT instruction.
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EDUCATION |
- Bachelor of Science, Illinois State University, 1998 (with Honors)
- Master of Science, Illinois State University, 2007
- Certificate in Computer Programming, Heartland College
- Certificate in Web Design, Heartland College
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CERTIFICATIONS |
- CompTIA A+ Certified
- CompTIA Network+ Certified
- Type 9 Teaching Certificate, State of Illinois
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OPERATING
SYSTEMS |
- Microsoft Windows Family
- Unix (HP-UX and AIX)
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PROGRAMMING
LANGUAGES |
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SOFTWARE |
- MS Office
- SharePoint
- Designer
- E-Publishing
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- Photoshop
- GIMP
- Audacity
- Camtasia
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- FrontPage
- Dreamweaver
- Flash
- Ghost
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- Outlook
- Lotus Notes
- ServiceDesk
- FileNet
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WORK EXPERIENCE
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SharePoint Designer |
Proctor & Gamble, through Adecco |
01/10-present |
- Designed and built SharePoint websites, libraries, surveys, and tools for sections, departments, and teams.
- Provided support for the SharePoint sites and pages.
- Maintained user permissions for various sites, pages, and libraries.
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Web Content Developer |
Need An Article LLC, Nampa, ID |
09/08 - 06/11 |
- Written over 600 high-quality content articles of varying lengths for various websites
- 100% positive feedback score
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Distance & Virtual Learning |
Spherion @ Parkland College, Champaing, IL |
01/08 - 02/08 |
- Administered virtual classrooms for hybrid & online courses using the Angel VLE program
- Provided students and instructors with technical support for using Angel online classes
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Graduate Assistant |
Illinois State University History Dept., Normal, IL |
08/06 - 05/07 |
- Designed & wrote lesson plans, lectures, assessments, and grading rubrics
- Maintained grade & attendance records and class website in WebCT
- Assisted professors with grading essay tests and term papers
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Lead Technician |
Pavlov Media, Champaign, IL |
01/05 - 08/06 |
- Supervised 3rd shift Call Center; trained employees, managed site outages, took supervisor calls
- Took network support problem calls, analyzed the issue, and talked customer through solution
- Resolved internet connectivity, speed, security, email problems for wired & wireless networks
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IT Support Staff |
W.Newell/Supervalu, Urbana, IL |
01/06 - 04/06 |
- Imaged, installed, and supported office software, PCs, thin clients, printers, and IP phones
- Mapped entire warehouse wireless network and rolled out OS upgrade on all forklift computers
- Worked independently on multiple projects
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Application Support Team |
Spherion @ Amdocs, Champaign, IL |
06/04 - present |
- Created daily schedule for SQL scripts to update oracle databases
- Monitored SQL script logs to determine if any rows failed to update, which ones, and why
- Attended meetings and prepared change control requests to alter database information
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Data Security Administrator |
Spherion @ State Farm Insurance, Bloomington, IL |
03/00 - 05/04 |
- Took network security problem calls & tickets, researched the issues and resolved the problems
- Created/maintained user access to hundreds of servers across eight platforms, including Unix, HP3000 (MPE/IX), SFNet (LDAP), and FileNet
- Trained new administrators on all platforms and applications used by our unit
- Wrote procedures and instruction manuals for our unit
- Took problem calls at home on evenings and weekends
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Administrative Assistant |
Norell/Interim @ State Farm Insurance, Bloomington, IL |
02/99 - 03/00 |
- Monitored TRMS report database for corporate headquarters
- Responsible for entering new data and correcting daily database errors
- Granted and maintained user access to FileNet imaging databases
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Student Teacher |
Centennial High School, Champaign IL |
09/98 - 12/98 |
- Wrote, taught, and evaluated daily lesson plans for five classes of thirty students
- Organized and held conferences with students, parents, faculty, and administrators
- Required excellent diplomacy, communication, management, flexibility, and patience
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Teacher's Assistant |
Illinois State University History Dept., Bloomington, IL |
08/96 - 05/00 |
- Assisted professor with grading and record keeping
- Taught additional lessons, review sessions, and class discussions
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